FAQs

FAQs

Products

Q) How do I order online?
A)

You can request a quote online by adding each item to your basket and clicking the 'request a quote' button. One of the sales team will then send a formal quotation back to you.

Q) Where do I find the dimensions of a product?
A)

Dimensions are displayed on the product page underneath each diagram and are displayed H x W x D in inches. Each product also has its own technical data sheet located in the 'resources' section of the relevant product page which contains dimension and weight information in addition to other information

Q) How do I request a quote?
A)

You can do any of the following:

  • Add the required items to your basket on the website and 'request a quote' following the instructions.
  • Email inquiries@us.pineapplecontracts.com with your requirements.
  • Call us on 800.496.9324 and one of the sales team will be happy to assist you.

Q) Where do I find prices?
A)

You can do any of the following:

Delivery

Q) When and what time will I receive my delivery?
A)

We will contact you prior to the date of delivery to make any arrangements in preparation for receiving the furniture.

Q) I first inquired 5 weeks ago, when will my order arrive?
A)

All lead times begin when the entire order is confirmed (this includes the choice of fabric), and not the date of the initial inquiry. So, when provided with a lead time, please take this from the date you received your order confirmation.

Q) What are the lead times on products?
A)

Delivery time depends on a number of factors but you should be issued a time frame when you place your order. If you have specific requirements, please let our team know when you place your order and feel free to contact us at any time if you have lead time concerns.

General

Q) How do I get in touch with my local rep?
A)

Get in touch with us one of the following ways and we will point you in the right direction:

Q) Where can I find BIM/Revit files?
A)

BIM/Revit files are available for some of our products. These are located in the resources tab on the relevant products pages, where available. These can also be found on the national BIM library website

Q) Do you have a trade price list?
A)

You can request prices by any of the following:

Q) Do you sell to members of the public?
A)

No. We supply contract furniture to organizations with challenging environments.